Delivery/Paymend

Dispatch of your order

Your order is shipped the next working day after your payment has been received and cleared, except for the items marked otherwise.

For customized orders, lead time is indicated in our offer to your request. 

After you place your order, you get an order confirmation email. After your order has been shipped, you get an email with the status of your order and a shipping notification with the tracking number.

All our items are packed with extra care and delivered with the safest packing, so that they arrive to you in perfect condition.

We ship worldwide by Registered Post and FedEx IP (International Priority service).

The shipping cost of you order can be viewed after you place your item(s) in your shopping cart, by clicking on the "calculate shipping" link, entering the destination country in the appropriate field of the pop-up window and selecting your preferred method*.

Please update this information after you have placed all your items in your shopping cart, so that you can get the accurate shipping cost of your final order.

After your order has been shipped, you get an email with the status of your order and a shipping notification with the tracking number.

Transit Time & Tracking or your parcel

 

by Registered Post:

Destination :

  • European Union*  -     Transit Time **: about 5 working days
  • All other countries -     Transit Time **: about 7-10 working days

You can track your parcel on your national post office's web site, using the tracking number provided.

As with all Registered parcels, as soon as your parcel arrives at your local post office, you either get a notification message for the pick up of the parcel, or the parcel is directly delivered to you.

Destination :

  • European Union                Transit Time *   :  1-2 working days
  • USA, Canada                    Transit Time *   :  2-3 working days
  • Latin America                    Transit Time *   :  4 working days
  • Asia & Middle East            Transit Time *   :  2-3 working days
  • Australia                            Transit Time *   :  4 working days

You can track your parcel on the UPS site :http://www.ups.com/ using the tracking number provided.

Your parcel is delivered directly to your address.

 * Transit Time :Days in transit time column refer to working days till the arrival to destination country. Customs clearance time is not included.

Buyers of non-EU countries or buyers from countries that have recently joined the EU, might have to pay import duties. Please check with your Customs' Authorities before buying. We are not responsible for such duties.

Returns

We want you to be completely satisfied with your purchases at eponymogold.com. For this reason, our descriptions, measurements and photos are accurate, so that you can have all crucial details before you make your decision.

However, if after you receive your item you are not completely satisfied, we will either do a merchandise for merchandise exchange or a full refund minus the shipping cost. Customized orders cannot be returned.

All returned items must be in the same condition as received , packed with safety material and gift wrapping as when received, and they should be shipped either by Registered Post or by an express courier of your choice (you should as well e-mail us the tracking number of the shipment).